Returns & Exchanges
At Matchbox, we want you to love your home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that for safety reasons, used kitchenware or linens cannot be returned once opened.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your products in their original boxes to ensure they are protected during transit to our warehouse.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing